Studio Policies

Read our policies to learn more about our terms and conditions

  • Return & Refund Policy

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    Because many of our items are made to order or personalized, returns are only accepted for non-custom, non-personalized items. Eligible items must be in the same condition that you received them, unused, and in their original packaging, with proof of purchase.

    To start a return, you can contact us at info@mapleandmane.com. Please note that approved returns must be sent to the following address, and customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect:

    Maple & Mane Studio, LLC
    7802 56th Ave Ct E
    Puyallup, WA 98371
    United States

    If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return questions at: info@mapleandmane.com

    Damages and issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items

    Custom or personalized items, made-to-order furniture, engraved products, digital files, sale items, and gift cards are not eligible for return or refund unless they arrive damaged or defective.

    Please contact us before placing your order if you have questions about whether an item qualifies.

    Exchanges

    The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.

    European Union 14-day cooling-off period

    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging, with proof of purchase.

    Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

    If more than 15 business days have passed since we’ve approved your return, please contact us at info@mapleandmane.com.


  • Privacy Policy

    Last updated: December 20, 2025

    Maple & Mane Studio, LLC, doing business as Maple & Mane (“we,” “us,” or “our”), operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Maple & Mane is powered by Shopify, which enables us to provide the Services to you.

    This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

    By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

    Personal Information We Collect or Process

    When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you. Personal information does not include information that has been de-identified or collected anonymously.

    Depending on how you interact with the Services and as permitted by law, we may collect or process the following categories of personal information:

    • Contact details: name, billing address, shipping address, phone number, and email address
    • Financial information: payment card information, transaction details, and payment confirmations
    • Account information: username, password, preferences, and settings
    • Transaction information: items viewed, added to cart, purchased, returned, exchanged, or canceled
    • Communications: information you provide when contacting us
    • Device information: IP address, browser type, device identifiers, and network information
    • Usage information: interactions with and navigation of the Services

    Sources of Personal Information

    We may collect personal information from the following sources:

    • Directly from you when you create an account, place an order, or contact us
    • Automatically through the Services using cookies and similar technologies
    • From service providers who perform services on our behalf
    • From partners or other third parties, as permitted by law

    How We Use Your Personal Information

    We may use your personal information to:

    • Provide and improve the Services, including processing orders, payments, shipping, returns, and customer support
    • Personalize your experience, such as remembering preferences or recommending products
    • Market and advertise, including sending promotional communications (you may opt out at any time)
    • Ensure security and prevent fraud, including monitoring for suspicious activity
    • Communicate with you, including transactional and non-promotional messages
    • Comply with legal obligations and enforce our policies

    How We Disclose Personal Information

    We may disclose your personal information:

    • To Shopify and service providers who help operate our business (payment processors, shipping partners, analytics providers, customer support, etc.)
    • To business and marketing partners to provide advertising services, subject to their privacy policies
    • When you direct or consent to disclosure (for example, shipping providers or social media integrations)
    • To comply with legal obligations, enforce our terms, or protect rights and safety
    • In connection with a business transaction such as a merger or sale

    Relationship with Shopify

    The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be shared with Shopify and third-party partners located in other countries.

    Shopify may process personal information in connection with enhanced features such as analytics and personalized advertising. Shopify is responsible for handling requests related to personal information processed for these purposes.

    Third-Party Websites and Links

    The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Your interactions with third-party platforms are governed by their own policies.

    Children’s Data

    The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us so it can be deleted.

    Security and Retention

    We use reasonable safeguards to protect your information, but no system is completely secure. How long we retain personal information depends on legal, operational, and contractual needs.

    Your Rights and Choices

    Depending on where you live, you may have the right to:

    • Access personal information we hold about you
    • Request deletion or correction of personal information
    • Request a copy of your personal information
    • Opt out of targeted advertising or certain data sharing

    You may opt out of marketing emails at any time using the unsubscribe link included in those emails. You may also manage cookie preferences on our website where available.

    We do not discriminate against individuals for exercising privacy rights.

    International Transfers

    Your personal information may be transferred to and processed in countries other than where you reside. Where required, we rely on recognized legal transfer mechanisms to protect your information.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

    Contact Us

    If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, contact us at:

    Maple & Mane Studio, LLC
    Doing business as: Maple & Mane
    7802 56th Ave Ct E
    Puyallup, WA 98371
    United States
    Email: info@mapleandmane.com


  • Order Processing Time

    All Maple & Mane products are handcrafted and many items are made to order.

      • Processing time: Depends on the item and level of customization
      • Processing time does not include shipping time
      • Custom or large furniture pieces may require additional production time, which will be communicated at the time of purchase

    Orders are not processed or shipped on weekends or holidays.

    Shipping Rates & Methods

    Shipping rates are calculated at checkout based on your location, package size, weight, and selected carrier.

    We currently ship using trusted carriers such as USPS, UPS, or FedEx. Carrier selection is determined at our discretion to ensure safest delivery.

    Domestic Shipping (United States)

    Once your order ships, you will receive a confirmation email with tracking information.

    Estimated delivery times are provided by the carrier and are not guaranteed. Maple & Mane is not responsible for delays caused by carriers, weather, customs, or events outside our control.

    International Shipping

    International shipping may be available on select items.

    Customers are responsible for any customs duties, taxes, or import fees imposed by their country. Maple & Mane is not responsible for delays caused by customs processing.

    Local Pickup

    Local pickup may be available for select items by appointment only.

    If local pickup is available for your order, you will receive an email with pickup instructions once your item is ready.

    Incorrect Addresses

    Please ensure your shipping address is correct at checkout. Maple & Mane is not responsible for orders shipped to incorrectly provided addresses.

    If an order is returned due to an incorrect address, the customer is responsible for reshipping costs.

    Lost or Damaged Packages

    Maple & Mane is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

    If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item so we can assist with a claim.

    Questions

    If you have questions about shipping, please contact us at info@mapleandmane.com.


  • OVERVIEW

    Welcome to Maple & Mane! The terms “we”, “us” and “our” refer to Maple & Mane Studio, LLC, doing business as Maple & Mane. Maple & Mane operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Maple & Mane is powered by Shopify, which enables us to provide the Services to you.

    The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

    Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

    By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

    SECTION 1 – ACCESS AND ACCOUNT

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

    To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete.

    You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

    SECTION 2 – OUR PRODUCTS

    We have made every effort to provide an accurate representation of our products and services. However, colors, finishes, grain patterns, and appearance may vary due to device settings and the handmade nature of our products.

    We do not warrant that the appearance or quality of any product will meet individual expectations beyond the descriptions provided. All product descriptions are subject to change at any time without notice.

    We reserve the right to discontinue or limit quantities of any product at our sole discretion.

    SECTION 3 – ORDERS

    When you place an order, you are making an offer to purchase. Maple & Mane reserves the right to accept or decline any order at its discretion. An order is not accepted until payment has been processed and confirmation is issued.

    Because many items are made to order, cancellation requests may not be accommodated once production has begun.

    Returns and refunds are governed solely by our Return & Refund Policy.

    All purchases are intended for personal or household use only and not for resale or export.

    SECTION 4 – PRICES AND BILLING

    Prices are subject to change without notice. Prices listed do not include taxes, shipping, or handling unless expressly stated.

    You agree to provide current, complete, and accurate purchase and payment information and authorize us to charge your selected payment method for all purchases.

    SECTION 5 – SHIPPING AND DELIVERY

    Delivery dates are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control. Risk of loss and title pass to you upon delivery to the carrier.

    SECTION 6 – INTELLECTUAL PROPERTY

    All content on the Services, including designs, logos, images, text, and graphics, is the property of Maple & Mane Studio, LLC or its licensors and is protected by applicable intellectual property laws.

    You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

    SECTION 7 – OPTIONAL TOOLS

    We may provide access to third-party tools “as is” without warranties or endorsements. Use of optional tools is at your own risk.

    SECTION 8 – THIRD-PARTY LINKS

    We are not responsible for third-party websites or content accessed through the Services. Use of third-party sites is at your own risk.

    SECTION 9 – RELATIONSHIP WITH SHOPIFY

    Maple & Mane is powered by Shopify. All sales are transactions solely between you and Maple & Mane. Shopify is not responsible for any aspect of sales, products, or services provided by Maple & Mane.

    SECTION 10 – PRIVACY POLICY

    Your use of the Services is subject to our Privacy Policy and Shopify’s Privacy Policy. Personal information may be processed by Shopify and its partners to provide the Services.

    SECTION 11 – FEEDBACK

    By submitting feedback, reviews, or suggestions, you grant Maple & Mane a perpetual, royalty-free license to use such content for business purposes.

    SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

    We reserve the right to correct errors or inaccuracies and to cancel orders if information is incorrect.

    SECTION 13 – PROHIBITED USES

    You may not use the Services for unlawful purposes or in violation of these Terms. We reserve the right to terminate access for violations.

    SECTION 14 – TERMINATION

    We may terminate your access at any time without notice. Obligations incurred prior to termination remain enforceable.

    SECTION 15 – DISCLAIMER OF WARRANTIES

    The Services and products are provided “as is” and “as available,” without warranties of any kind, except as required by law.

    SECTION 16 – LIMITATION OF LIABILITY

    To the fullest extent permitted by law, Maple & Mane shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or products.

    SECTION 17 – INDEMNIFICATION

    You agree to indemnify and hold harmless Maple & Mane and Shopify from claims arising from your breach of these Terms.

    SECTION 18 – SEVERABILITY

    If any provision is found unenforceable, the remaining provisions will remain in effect.

    SECTION 19 – WAIVER; ENTIRE AGREEMENT

    These Terms constitute the entire agreement between you and Maple & Mane regarding use of the Services.

    SECTION 20 – ASSIGNMENT

    You may not assign these Terms without our consent. We may assign these Terms without restriction.

    SECTION 21 – GOVERNING LAW

    These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles.

    SECTION 22 – HEADINGS

    Headings are for convenience only and do not affect interpretation.

    SECTION 23 – CHANGES TO TERMS

    We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of changes.

    SECTION 24 – CONTACT INFORMATION

    Questions about these Terms should be sent to:

    Maple & Mane Studio, LLC
    Doing business as: Maple & Mane
    7802 56th Ave Ct E
    Puyallup, WA 98371
    United States
    Email: info@mapleandmane.com