Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Because many of our items are made to order or personalized, returns are only accepted for non-custom, non-personalized items. Eligible items must be in the same condition that you received them, unused, and in their original packaging, with proof of purchase.
To start a return, you can contact us at info@mapleandmane.com. Please note that approved returns must be sent to the following address, and customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect:
Maple & Mane Studio, LLC
7802 56th Ave Ct E
Puyallup, WA 98371
United StatesIf your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at: info@mapleandmane.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom or personalized items, made-to-order furniture, engraved products, digital files, sale items, and gift cards are not eligible for return or refund unless they arrive damaged or defective.
Please contact us before placing your order if you have questions about whether an item qualifies.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging, with proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mapleandmane.com.