Shipping policy

Order Processing Time

All Maple & Mane products are handcrafted and many items are made to order.

    • Processing time: Depends on the item and level of customization
    • Processing time does not include shipping time
    • Custom or large furniture pieces may require additional production time, which will be communicated at the time of purchase

Orders are not processed or shipped on weekends or holidays.

Shipping Rates & Methods

Shipping rates are calculated at checkout based on your location, package size, weight, and selected carrier.

We currently ship using trusted carriers such as USPS, UPS, or FedEx. Carrier selection is determined at our discretion to ensure safest delivery.

Domestic Shipping (United States)

Once your order ships, you will receive a confirmation email with tracking information.

Estimated delivery times are provided by the carrier and are not guaranteed. Maple & Mane is not responsible for delays caused by carriers, weather, customs, or events outside our control.

International Shipping

International shipping may be available on select items.

Customers are responsible for any customs duties, taxes, or import fees imposed by their country. Maple & Mane is not responsible for delays caused by customs processing.

Local Pickup

Local pickup may be available for select items by appointment only.

If local pickup is available for your order, you will receive an email with pickup instructions once your item is ready.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. Maple & Mane is not responsible for orders shipped to incorrectly provided addresses.

If an order is returned due to an incorrect address, the customer is responsible for reshipping costs.

Lost or Damaged Packages

Maple & Mane is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item so we can assist with a claim.

Questions

If you have questions about shipping, please contact us at info@mapleandmane.com.